1. Scope

This Policy applies to purchases made directly from WebVoix AI through webvoix.com, including recurring subscriptions and one-time generation-credit purchases. It does not govern a separate charge made by a domain registrar or another third party under that provider’s own contract.

2. Cancelling a recurring subscription

You may cancel through the Billing section of the WebVoix AI dashboard. We will display or send a cancellation confirmation. Unless the confirmation states otherwise:

• the payment mandate is set not to renew after the current paid period;
• paid plan access remains available until the current period ends;
• cancellation does not itself refund the current period or delete your account/projects; and
• you should contact support promptly if a charge occurs after a confirmed effective cancellation.

3. When a refund or re-credit may be available

• Duplicate charge: the same purchase was charged more than once and the additional charge was not already automatically reversed.
• Payment succeeded but service was not delivered: the gateway confirms payment, but the purchased plan/credits were not added and WebVoix cannot correct delivery within a reasonable time.
• Verified generation failure: credits were deducted for a request that produced no usable result because of a confirmed WebVoix system failure. We may restore the credits or refund the affected charge, depending on the circumstances and your legal rights.
• Incorrect amount or plan: WebVoix charged an amount/plan different from the checkout confirmation.
• Materially misdescribed service or mandatory remedy: the service did not match a material pre-purchase representation, or applicable consumer law requires refund, replacement, re-performance or another remedy.

4. Situations normally not eligible

• change of mind after generation credits have been consumed or paid generation/publishing features have been used;
• dissatisfaction caused only by failing to review/edit AI output, where the service operated as described;
• domain, DNS, registrar, browser, internet or third-party service delays outside WebVoix’s reasonable control, unless WebVoix separately promised the affected result;
• account restriction caused by fraud, chargeback abuse, prohibited content or a material breach of the Terms; or
• a request that cannot be verified from the account/payment evidence, subject to any mandatory legal remedy.

Any non-refundable statement applies only to the extent permitted by law. We will not refuse a valid statutory remedy merely because a digital service or credit was described as non-refundable.

5. Refund amount

An approved refund is normally limited to the affected transaction and returned to the original payment method. Where only part of a service failed or part was already delivered/consumed, a proportionate refund or credit may be offered where lawful and technically supportable. Taxes are adjusted as required by applicable tax law. We do not pay cash for promotional, referral or free credits.

6. How to request a billing review

Email support@webvoix.com from your registered account email. Use the subject “Billing review / refund” and include:

• your registered email and WebVoix user ID if available;
• the Dodo Payments checkout/payment/subscription ID, date and amount;
• a short description and the remedy requested; and
• a screenshot or receipt if it helps verify the issue.

Never send a CVV, UPI PIN, password, complete card number or online-banking credential. Requests should be made promptly after discovery; delay does not remove a right that the law gives you.

7. Review and processing times

• Acknowledgement: within 48 hours for a consumer grievance.
• Decision/redressal target: within one month, usually sooner once all reasonably required evidence is received.
• Approved refund submission: normally within 7 business days after approval.
• Bank/gateway posting: Dodo Payments, card or bank processing may take additional business days and is outside WebVoix’s direct control.

We will provide the gateway refund reference when available. If the expected posting period passes, contact your bank/payment provider with that reference and copy WebVoix support.

8. Unauthorised transactions and chargebacks

If you do not recognise a payment, secure the WebVoix account, notify your bank/payment provider immediately and contact us. A bank or gateway decides a chargeback under its rules. Filing a knowingly false chargeback may lead to account restriction and recovery of lawful costs, but does not limit a genuine fraud report or consumer right.

9. Service operator and grievance contact

Service: WebVoix AI · webvoix.com
Grievance contact: Legal & Compliance Desk
Email: support@webvoix.com
Location: Nagpur, Maharashtra, India

The legal operator name, complete principal postal address, named Grievance Officer, telephone/customer-care contact and GSTIN (only if registered) must be published before accepting paid public orders.

10. Changes and governing documents

Material changes apply prospectively from the effective date shown above and do not remove a remedy already accrued. The Terms of Service, checkout confirmation, invoice and applicable law should be read with this Policy. If they conflict, mandatory law controls.